Shipping policy

**Shipping Policy**

**1. Processing Time**
Orders are processed within 1-3 business days, excluding weekends and holidays. You will receive a confirmation email with tracking information once your order has been shipped.

**2. Shipping Rates & Delivery Estimates**
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times vary depending on your location:
- **Domestic (Vietnam):** 2-5 business days
- **International:** 7-15 business days (depending on destination and customs clearance)

Please note that unexpected delays due to weather, customs, or courier issues may occur.

**3. International Shipping**
We ship worldwide. However, international shipments may be subject to customs duties, taxes, or additional fees imposed by your country. These charges are the customer’s responsibility.

**4. Order Tracking**
Once your order is shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates to appear.

**5. Lost or Delayed Shipments**
If your order has not arrived within the estimated timeframe, please contact us at [your email] with your order number. While we are not responsible for delays caused by shipping carriers, we will do our best to assist you.

**6. Address & Shipping Issues**
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by customers. If an order is returned due to an incorrect address, additional shipping charges may apply.

**7. Damaged or Missing Items**
If your order arrives damaged or items are missing, please contact us within 7 days of delivery with photos of the package and items. We will work with you to resolve the issue.

**8. Contact Us**
For any shipping-related inquiries, please email us at [your email] or use the contact form on our website.

Thank you for shopping with Esmee Senses!